Our scoop shop is temporarily closed. Please visit our online
shop for prepaid curbside pick-up and local delivery options!
Related to COVID-19
ARE YOU STILL OPEN?
On the advice of Region of Waterloo Public Health officials we closed our shops on March 17th, 2020 to help slow the spread of COVID-19. Our manufacturing operations remain open so as to provide our product to local stores that remain open.
HOW DO I GET ICE CREAM FROM YOU DURING THE COVID-19 PANDEMIC?
You can order and pre-pay for ice cream for next day contactless curbside pick-up or local delivery. You can also visit some of our grocery stockists who remain open at this time. We suggest calling ahead to verify their hours and their inventory.
CAN YOU DELIVER ICE CREAM?
Yes we can! We offer next day local delivery at this time.
HOW MUCH DOES IT COST FOR DELIVERIES?
Deliveries are $5 (including tax).
WHAT DO YOU CONSIDER LOCAL DELIVERY?
Kitchener, Waterloo, Cambridge, Guelph and surrounding areas are local for us. While we travel through Kitchener, Waterloo and Cambridge daily, we may need to pool orders to Guelph and surrounding areas to make deliveries more efficient. We’ll get in touch with you if that is the case.
WHEN ARE DELIVERIES MADE?
Typically deliveries are made the next day. Orders received by 12:00 pm are delivered the next day. We’ll reach out to let you know when we’ll be coming. If you’ve got special instructions for us, please let us know then.
DOES SOMEONE NEED TO BE HOME TO RECEIVE THE ICE CREAM?
Yes please. Our vehicles are outfitted with dry ice filled coolers to make sure we make it to your home with ice cream intact. However, ice creams need to be received by someone and transferred to a freezer immediately.
CAN I PICK-UP ICE CREAM?
Yes you can! We offer next day ice cream pick-up at this time.
HOW MUCH DOES IT COST FOR PICK-UP?
Pick-ups are free!
CAN I COME INTO THE SHOP TO PICK UP?
When you arrive, we kindly ask that you call the shop at 519-888-8387 or 519-635-0490 and let us know your order number. We’ll get your order to the door for you to grab, or we’ll come outside and place it in your vehicle.
WHEN AND WHERE DO I PICK-UP MY ICE CREAM?
Pick-ups are generally the next day after you place your order, and the pick-up location is at our Uptown Waterloo Scoop Shop (75 King St, S., Waterloo, ON – entrance on Willis Way). Once your order is placed, we’ll get in touch to confirm a pick-up time.