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FAQS

DELIVERY

DO YOU DELIVER ICE CREAM?

Yes! Order online from our online store. Enter your postal code to confirm we deliver to your area. If we offer delivery to your area you will see a drop down menu with available delivery dates.

We deliver ice creams in our freezer truck, and have also partnered with Erb Transport and a local delivery service Cart 2 Curb.

HOW MUCH DOES IT COST FOR DELIVERIES?

Deliveries in Kitchener & Waterloo are $10 +HST.

Deliveries outside of Kitchener & Waterloo are $15 +HST.

FREE DELIVERIES on ALL orders greater than $75.

WHERE DO YOU DELIVER TO?

We still deliver to Kitchener, Waterloo, St. Jacobs, St. Clements, Ayr, Wellesley, Elmira, Elora, New Hamburg & Stratford.

And we also deliver to Bolton, Brampton, Burlington, Caledon, Cambridge, Dundas, Fergus, Georgetown, Guelph, Hamilton, Milton, Mississauga, Oakville, Orangeville, Ajax, Aurora, Barrie, Bradford, Toronto, Etobicoke, Gormley, Greely, Innisfil, Kanata, King City, Markham, Nepean, Newmarket North York, Orleans, Ottawa, Pickering, Richmond Hill, Scarborough, Toronto, Vaughn, West Toronto, Yorkville.

Don't see your city on the list? Enter your postal code on the cart page for confirmation. If you've confirmed we don't yet deliver to your city, get in touch and request a delivery quote.

WHEN CAN I EXPECT MY DELIVERY?

Deliveries within Kitchener & Waterloo are made on your selected date, Tuesday to Saturday, between 11 am and 3 pm. Please contact us if you need a specific time and we will do our best to accomodate you, however it is not always possible. We do not offer delivery on Sundays and Mondays.

Deliveries outside Kitchener & Waterloo are either on Wednesdays or Thursdays, depending on your location. See the list below for when we'll be in your area. You'll receive follow up emails or texts when we're on our way.

  • WEDNESDAY: Ayr, Baden, Bolton, Brampton, Burlington, Caledon, Cambridge, Dundas, Elmira, Fergus, Georgetown, Guelph, Hamilton, Milton, Mississauga, New Hamburg, Oakville, Orangeville & Wellesley

  • THURSDAY: Ajax, Aurora, Barrie, Bradford, Toronto, Etobicoke, Gormley, Greely, Innisfil, Kanata, King City, Markham, Nepean, Newmarket North York, Orleans, Ottawa, Pickering, Richmond Hill, Scarborough, Toronto, Vaughn, West Toronto, Yorkville

DOES SOMEONE NEED TO BE HOME TO RECEIVE THE ICE CREAM?

Yes! The ice cream needs to be received and transferred to a freezer as soon as possible.

We will attempt to contact you if nobody is home at the time of the delivery. If we are unable to get in touch with you your order will not be delivered. And you can call us at 519-888-8387 to make arrangments for pick-up or another delivery. An additional delivery charge may apply for missed deliveries.

GENERAL

ARE YOU OPEN?

Yes, the Four All Ice Cream Scoop Shop located at 75 King St. S in Uptown Waterloo is open. You can find our hours HERE.

Our manufacturing operations at the Four All Factory, while active, is closed to the public. Our online store is also open.

HOW CAN I GET SOME ICE CREAM?

Come see us at our Uptown Waterloo Scoop shop! Visit our online shop for pick-up or delivery. Or visit one of our stockists.

PICK-UPS

CAN I ORDER ICE CREAM FOR PICK-UP?

Yes! Order online from our online store.Select your pick-up date and time. We’ll send a pick-up notification as soon as it’s ready.

HOW MUCH DOES IT COST FOR PICK-UP?

Nothing! Local pick-ups are free.

WHERE IS THE PICK-UP LOCATION?

The pick-up location is our Uptown Waterloo Scoop Shop, located at 75 King St. South, Waterloo. Our entrance is on Willis Way.

CAN SOMEONE ELSE PICK-UP MY ORDER?

Yes! As long as they are able to provide us with a valid order number and the name of the individual who placed the order.

WHAT IS THE PICK-UP PROCESS?

When you arrive at the store you are welcome to come inside and provide us with your order number or name to receive your order. Alternatively, you can call the shop at 519-888-8387 when you arrive, and we can meet you outside with your order.

OTHER QUESTIONS

How long does it take to make my online order?

Orders can be ready within 15 minutes from when the order is placed. To accomodate peak periods and minimize wait times the following limitations have been set:

  • Pick-up orders: The closest available time slot defaults to the next half-hour.
  • Delivery orders within Kitchener-Waterloo: The closest available time slot defaults to the next day for all orders placed before 9 pm. There are no Sunday or Monday deliveries.
  • Delivery orders outside Kitchener-Waterloo: Enter your postal code to confirm delivery. Deliveries are Wednesdays and Thursdays, depending on your location.
  • Cake orders: Require at least 1 week's notice The closest available time slot defaults to 7 days from time from order, excluding Mondays.

Please call us at 519-888-8387 if your desired pick-up time or date is not available and we will do our best to assist..

What are your COVID protocols?

  • Our team will continue to wear masks while serving you, and we understand that everyone has varying levels of comfort. While we encourage everyone who visits to wear a mask as well, we will respect your choice, as we ask you to respect our choice and that of other guests sharing our space.

  • High touch surfaces are sanitized frequently including the indoor and outdoor seating areas.

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