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We are OPEN for in-store shopping with an amazing patio to enjoy!!! Sundays to Thursdays: 12 - 9 pm, Fridays & Saturdays: 12 - 10 pm. Online shopping for contactless pick-up or local delivery. FREE deliveries for purchases over $40.

FAQS

Related to COVID-19

GENERAL

ARE YOU OPEN?

Yes, the Four All Ice Cream Scoop Shop located at 75 King St. S in Uptown Waterloo is open. You can find our hours HERE. We also have a patio outside the shop for you to enjoy.

Our manufacturing operations at the Four All Factory, while active, is closed to the public. Our online store is also open.

HOW CAN I GET SOME ICE CREAM?

Come see us at our Uptown Waterloo Scoop shop! Visit our online shop for pick-up or delivery. Or visit one of our stockists.

PICK-UPS

CAN I ORDER ICE CREAM FOR PICK-UP?

Yes! Order online from our online store.Select your pick-up date and time. We’ll send a pick-up notification as soon as it’s ready.

HOW MUCH DOES IT COST FOR PICK-UP?

Nothing! Local pick-ups are free.

WHERE IS THE PICK-UP LOCATION?

The pick-up location is our Uptown Waterloo Scoop Shop, located at 75 King St. South, Waterloo. Our entrance is on Willis Way.

CAN SOMEONE ELSE PICK-UP MY ORDER?

Yes! As long as they are able to provide us with a valid order number and the name of the individual who placed the order.

WHAT IS THE PICK-UP PROCESS?

When you arrive at the store you are welcome to come inside and provide us with your order number or name to receive your order. Alternatively, you can call the shop at 519-888-8387 when you arrive, and we can meet you outside with your order.

DELIVERY

DO YOU DELIVER ICE CREAM?

Yes! Order online from our online store. If the delivery address is in Kitchener or Waterloo select "Local Delivery" AND your delivery date. If the delivery address is in Cambridge, Ayr, Baden, New Hamburg, Wellesley, Stratford, St. Jacobs, Elmira, Guelph and surrounding areas select "Non-Local Delivery".
We use a local delivery service Cart 2 Curb.

We deliver to non-local addresses on a rotating schedule.

We don't currently offer delivery outside of the above mentioned cities.

HOW MUCH DOES IT COST FOR DELIVERIES?

Local deliveries (Kitchener & Waterloo) are $5 +HST.

Non-local deliveries (Cambridge, Ayr, Baden, New Hamburg, Wellesley, Stratford, St. Jacobs, Elmira, Guelph and surrounding areas) are $7 +HST.

All deliveries are FREE when you spend more than $30.

WHAT DO YOU CONSIDER LOCAL DELIVERY?

Local delivery is approximately a 10 km radius around our Uptown Waterloo Scoop shop and covers the cities of Kitchener & Waterloo.

WHAT DO YOU CONSIDER NON-LOCAL DELIVERY?

Non local delivery is Cambridge, Ayr, Baden, New Hamburg, Wellesley, Stratford, St. Jacobs, Elmira, Guelph and surrounding areas.

We don't currently offer delivery outside of the above mentioned cities.

WHEN CAN I EXPECT MY DELIVERY?

Local Deliveries are made on your selected date between 11 am and 3 pm. Please contact us if you need a specific time and we will do our best to accomodate you, however it is not always possible. We do not offer delivery on Sundays and Mondays.

Non-Local Deliveries are made on the following days between 11 am and 3 pm:

  • TUES - Ayr & Cambridge
  • WED - Baden, New Hamburg, Wellesley, Stratford
  • THURS - St. Jacobs, Elmira, Guelph

DOES SOMEONE NEED TO BE HOME TO RECEIVE THE ICE CREAM?

Yes! The ice cream needs to be received and transferred to a freezer as soon as possible.

We will attempt to contact you if nobody is home at the time of the delivery. If we are unable to get in touch with you your order will be taken back to the Uptown Waterloo Scoop Shop, where you can call us at 519-888-8387 to make arrangments for pick-up or delivery. A delivery charge of $7 +HST may apply.

OTHER QUESTIONS

How long does it take to make my online order?

Orders can be ready within 30 minutes from when the order is placed. To accomodate peak periods and minimize wait times the following limitations have been set:

  • Pick-up orders: The closest available time slot defaults to the next half-hour.
  • Delivery orders: The closest available time slot defaults to the next day for all orders placed before 10 pm. There are no Sunday or Monday deliveries.
  • Non-local Delivery orders: Date selection is not available. Deliveries are made on a rotating schedule
  • Cake orders: Require at least 1 week's notice The closest available time slot defaults to 7 days from time from order, excluding Mondays.

Please call us at 519-888-8387 if your desired pick-up time or date is not available and we will do our best to assist..

What are your COVID protocols?

  • Staff wear masks while working

  • High touch surfaces are sanitized frequently including the outdoor seating area

  • Guests are required to wear masks covering their nose and chin in order to enter the shop.

  • If guests are unable to wear masks, orders can be placed outside online or staff will come outside to assist.

  • Up to 4 guests are permitted in the store, providing everyone is able to maintain 2 meters physical distance inside.

  • Guests are encouraged to keep their masks on and maintain 2 meters physical distance from other guests while outside waiting in line.

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