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We are OPEN for in-store shopping!!! Come enjoy our patio! Mondays & Tuesdays: 12 - 9 pm, Wednesdays to Sundays: 12 - 10 pm. Online shopping for contactless pick-up or local delivery still available. FREE deliveries for purchases over $30.

FAQS

Related to COVID-19

GENERAL

ARE YOU OPEN?

Yes, the Four All Ice Cream Scoop Shop located in Uptown Waterloo is open. Our manufacturing operations, Four All Ice Cream Factory, while active is closed to the public.

HOW CAN I GET SOME ICE CREAM

Come see us at our Uptown Waterloo Scoop shop! However, be prepared to wait outside. Due to our COVID-19 safety protocols only 2 guests or 1 social bubble is permitted into the store at any given time. Alternatively, you can visit our online shop for local pick-up and delivery. You can also visit one of our stockists – we do suggest you call ahead to verify their hours and inventory.

ORDER PREPARATION

Pick-up orders made before 5 p.m. (Monday and Tuesday) and before 6 p.m. (Wednesday to Sunday) can be ready for SAME DAY PICK UP. Please indicate your preferred pick-up date and time prior to checking out. We will send a notification as soon as your order is ready for pick up. Delivery orders made before 10 p.m. can be ready for NEXT DAY DELIVERY, including weekends. Please indicate your preferred delivery date prior to checking out. We will send a notification as soon as we’re on our way. ICE CREAM CAKES require at least 1 week to complete. Please indicate your preferred pick-up or delivery date prior to checking out. We will get in touch if we are not able to accommodate your request.

DELIVERY

DO YOU DELIVER ICE CREAM?

Yes, we offer next day local delivery. We deliver Mondays to Fridays between 11 a.m. and 4 p.m. We do not offer deliveries on weekends or public holidays.

HOW MUCH DOES IT COST FOR DELIVERIES?

Local deliveries are $5 + HST.

WHAT DO YOU CONSIDER LOCAL DELIVERY?

We offer local delivery within a 40 km radius of the Four All Scoop Shop. This includes Kitchener, Waterloo, Cambridge, Guelph and Stratford. While we can accommodate deliveries within Kitchener, Waterloo, and Cambridge daily from Monday to Friday, we may need to pool orders to Guelph, Stratford and surrounding areas to make deliveries as efficient as possible.

WHEN ARE DELIVERIES MADE?

Typically deliveries are made next day for orders received by 10 p.m. You’ll receive a notification when we’re on our way.

DOES SOMEONE NEED TO BE HOME TO RECEIVE THE ICE CREAM?

Yes! The ice cream needs to be received and transferred to a freezer as soon as possible.

PICK-UPS

CAN I PICK-UP ICE CREAM?

Yes! Orders are typically ready within 2 hours of your order placement. We’ll send a notification as soon as it’s ready to pick-up.

HOW MUCH DOES IT COST FOR PICK-UP?

Local pick-ups are free!

WHERE IS THE PICK-UP LOCATION?

The pick-up location is our Uptown Waterloo Scoop Shop, located at 75 King St. South, Waterloo. Our entrance is on Willis Way.

WHAT IS THE PICK-UP PROCESS?

When you arrive at the store you can come inside, following our COVID-19 safety protocols. Once you enter, please provide us with your order number and we will place it on our pick-up table for you to take. Alternatively, you can call the shop at 519-888-8387 and provide us your order number and we can meet you outside with your order.

CAN SOMEONE ELSE PICK-UP MY ORDER?

Yes! Just provide them with your order number.

Locations

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