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Frequently Asked Questions | Four All Ice Cream

DELIVERY

DO YOU DELIVER ICE CREAM?

Yes we do! Deliveries are back, and we now offer daily local deliveries within Kitchener, Waterloo, Cambridge, Guelph, Elmira & St. Jacobs. We also offer weekly deliveries from Barrie to Hamilton, Milton to Ajax and the GTA. Check the postal code checker on cart page when placing your order.

All orders are processed shortly after being received depending on your selected delivery date. You will receive another notification when your order is out for delivery.

Zone 1: Local delivery (Tuesdays to Saturdays)

Free local delivery is available for orders over $150 within Kitchener, Waterloo, Guelph, Cambridge, St. Jacobs & Elmira. For orders under $150, we charge $15. Minimum spend of $40 to qualify for Local Delivery.

Zone 1 Postal Codes (Tuesday to Saturday Deliveries)

N2A*, N2B*, N2C*, N2E*, N2G*, N2H*, N2J*, N2K*, N2L*, N2M*, N2N*, N2P*, N2R*, N2T, N2V, N1C*, N1E*, N1G*, N1H*, N1K*, N1L*, N1P*, N1R*, N1S*, N1T*, N3C*, N3E*, N3H*,  N0B 2N0, N0B 0B5, N3B*

Zone 2: Non-Local Delivery - (Areas surrounding Toronto - Wednesdays ONLY)

Delivery to Kleinburg, Nobleton, Schomberg, Woodbridge, Vaughan, Campbellville, Brookville, Ajax, Pickering, Markham, Thornhill, Newmarket, Richmond Hill, Aurora, Concord, Malton, Mississauga, Maple, Oakville, Brampton, King City, Caledon, Bolton, Georgetown, Acton, Burlington, Waterdown, Hamilton, Halton Hills, Dundas, Ancaster, East Gwillimbury, Alliston, Milton, Orangeville, Wasaga Beach is available for orders over $40 on Wednesdays only. We charge $20 per delivery.

Zone 2 Postal Codes (Wednesday Deliveries)

L0G*, L0J*, L0P*, L1S*, L1T*, L1V*, L1W*, L1X*, L1Z*, L3P*, L3R*, L3S*, L3T*, L3X*, L3Y*, L4B*, L4C*, L4E*, L4G*, L4H*, L4J*, L4K*, L4L*, L4S*, L4T*, L4V*, L4W*, L4X*, L4Y*, L4Z*, L5A*, L5B*, L5C*, L5E*, L5G*, L5H*, L5J*, L5K*, L5L*, L5M*, L5N*, L5P*, L5R*, L5S*, L5T*, L5V*, L5W*, L6A*, L6B*, L6C*, L6E*, L6G*, L6H*, L6J*, L6K*, L6L*, L6M*, L6P*, L6R*, L6S*, L6T*, L6V*, L6W*, L6X*, L6Y*, L6Z*, L7A*, L7B*, L7C*, L7E*, L7G*, L7J*, L7K*, L7L*, L7M*, L7N*, L7P*, L7R*, L7S*, L7T*, L8B*, L8E*, L8G*, L8H*, L8K*, L8L*, L8M*, L8N*, L8P*, L8R*, L8S*, L8T*, L8V*, L9A*, L9C*, L9E*, L9H*, L9K*, L9N*, L9R*, L9T*, L9W*, L9Z*, M7R*

Zone 3: Non-Local Delivery - (Toronto & Surrounding Metropolitan Areas - Thursdays ONLY)

Deliveries to Toronto and its its surrounding metropolitan areas, covering neighborhoods across Scarborough, North York, East York, Old Toronto, Etobicoke is available for orders over $40 on Thursdays only. We charge $20 per delivery.

Zone 3 Postal Codes (Thursday Deliveries)

M1B*, M1C*, M1E*, M1G*, M1H*, M1J*, M1K*, M1L*, M1M*, M1N*, M1P*, M1R*, M1S*, M1T*, M1V*, M1W*, M1X*, M2H*, M2J*, M2K*, M2L*, M2M*, M2N*, M2P*, M2R*, M3A*, M3B*, M3C*, M3H*, M3J*, M3K*, M3L*, M3M*, M3N*, M4A*, M4B*, M4C*, M4E*, M4G*, M4H*, M4J*, M4K*, M4L*, M4M*, M4N*, M4P*, M4R*, M4S*, M4T*, M4V*, M4W*, M4X*, M4Y*, M5A*, M5B*, M5C*, M5E*, M5G*, M5H*, M5J*, M5K*, M5L*, M5M*, M5N*, M5P*, M5R*, M5S*, M5T*, M5V*, M5W*, M5X*, M6A*, M6B*, M6C*, M6E*, M6G*, M6H*, M6J*, M6K*, M6L*, M6M*, M6N*, M6P*, M6R*, M6S*, M6V*, M7A*, M7Y*, M8V*, M8W*, M8X*, M8Y*, M8Z*, M9A*, M9B*, M9C*, M9L*, M9M*, M9P*, M9R*, M9V*, M9W*

Zone 4: Non-Local Delivery - (North of Toronto - Fridays ONLY)

Deliveries to Bradford, Barrie, Innisfil is available for orders over $40 on Fridays only. We charge $20 per delivery.

Zone 4 Postal Codes (Friday Deliveries)

L3Z*,L4M*,L4N*,L9J*,L9S*

We will contact you via email to the email address you provided at checkout to notify you that we're on our way.

International Shipping

We do not offer international shipping at this time.

If you haven’t received your order by 8 pm on your requested delivery day, please contact us at 519-888-8387, 519-745-0091 OR letsconnect@fourall.ca

Shipping to P.O. boxes

We do not ship to P.O. Boxes

In the event that your order arrives damaged or incomplete in any way, please email us as soon as possible at letsconnect@fourall.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at letsconnect@fourall.ca.

GENERAL

ARE YOU OPEN?

Yes, we're open year round at both the Four All Ice Cream Uptown & Four All Ice Cream DTK Scoop Shops. You can find our hours HERE.

HOW CAN I GET SOME ICE CREAM?

Come see us at our Uptown Waterloo or DTK Scoop shops! Visit our online shop for pick-up or delivery. Or visit one of our stockists.

PICK-UPS

CAN I ORDER ICE CREAM FOR PICK-UP?

Yes! Order online from our online store.Select your pick-up date and time. We’ll send a pick-up notification as soon as it’s ready.

HOW MUCH DOES IT COST FOR PICK-UP?

Nothing! Local pick-ups are free.

WHERE IS THE PICK-UP LOCATION?

The pick-up location is our Uptown Waterloo Scoop Shop, located at 75 King St. South, Waterloo. Our entrance is on Willis Way.

As of September 30, 2024, you can also elect to pick-up your Online Order from the DTK Shop, located at 97 King St. West, Kitchener.

CAN SOMEONE ELSE PICK-UP MY ORDER?

Yes! As long as they are able to provide us with a valid order number and the name of the individual who placed the order.

WHAT IS THE PICK-UP PROCESS?

When you arrive at the store you are welcome to come inside and provide us with your order number or name to receive your order. Alternatively, you can call the Uptown Shop at 519-888-8387 or the DTK Shop at 519-745-0091 when you arrive, and we can meet you outside with your order.

OTHER QUESTIONS

How long does it take to make/pack my online order?

Orders can be ready within 15 minutes from when the order is placed. To accomodate peak periods and minimize wait times the following limitations have been set:

  • Pick-up orders: The earliest available time slot defaults to the next half-hour.

  • Cake orders: Require at least 1 week's notice The closest available time slot defaults to 7 days from time from order, excluding Mondays.

Please call us at 519-888-8387 if your desired pick-up time or date is not available and we will do our best to assist..

What are your COVID protocols?

  • Some of our team members still wear masks and we respect everyone who choses to wear a mask as well. We will respect your choice, as we ask you to respect our choice and that of other guests sharing our space.

  • High touch surfaces are sanitized frequently including the indoor and outdoor seating areas.

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